Royal Teal Festive Dog Kurta with stole

At SMS by Shwets, we want your fur babies to look and feel their best. If you’re not fully satisfied with your purchase, we’re here to help!

✅ Eligibility for Return/Exchange

Products can be returned or exchanged within 7 days of delivery.

Item must be unused, unwashed, and in original packaging with all tags intact.

Only size exchanges or defective items are eligible.

Customized/personalized items (with pet names, special designs, etc.) are non-returnable.

🔄 Exchange Process

If the size doesn’t fit, we’ll happily exchange it for the correct size (subject to availability).

If you received a defective or wrong product, we’ll replace it at no extra cost.

🚫 Non-Returnable Items

Customized or personalized clothing

Used, damaged, or washed items

Sale or clearance products

💰 Refunds

Refunds (if applicable) will be issued to the original payment method within 7–10 working days after we receive the returned item.

Shipping charges are non-refundable.

📦 How to Return/Exchange

1. Contact us at 8010881003 or email: shwetsbyshwets@ within 7 days of receiving your order.
2. Share your order ID & reason for return/exchange.
3. Ship the product back to our address (shared via email/WhatsApp).
4. Once received & inspected, we’ll process your exchange/refund.